Strengthens its omni-channel portfolio with Aspect’s Cloud, Hybrid, and on-premise Contact Center Solutions for enterprises in Middle East Asia
Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization and self-service solutions, today announced an alliance with HCL Infosystems MEA, a subsidiary of HCL Infosystems, one of India’s premier IT Services, Distribution and Digital Solutions Company. Under the alliance, HCL Infosystems MEA will continue to drive growth in their contact center business by offering Aspect’s complete solutions and services portfolio in Middle East Asia. The expanded relationship is part of Aspect’s continuing strategy to bolster its global channel presence.
HCL Infosystems MEA will offer Aspect’s contact center solutions including Unified IP (UIP), Self Service and Aspect Workforce Optimization (WFO). Aspect’s cutting-edge solutions will further broaden HCL Infosystems’ end-to-end services portfolio to meet the entire breadth of enterprise infrastructure management requirements of region.
Manoj Shrivastava, Vice President and Business Head – HCL Infosystems MEA says, “In the current market situation, the region’s economic landscape is changing very rapidly. On one hand enterprises are forced to optimize resources while on the other, there is an opportunity to gain market share. Higher business productivity along with Uniform and superior customer experience is therefore critical for survival in these times. HCL Infosystems MEA is aligned to the region’s needs by providing ICT solutions that enable Business Transformation and enhance customer experience. I am confident that this strategic alliance with Aspect will enable us to serve our customers better by extending best-in-class Omni channel solutions along with the avant-garde technology solutions and capabilities.”
According to a recent industry reports, the Global Contact Center Market is witnessing high demand and is expected to reach USD 9.7 billion by 2019, growing at a CAGR of over 9 percent. Investments in Contact Center applications are expected to grow faster across verticals like retail, banking, insurance, hospitality, government, healthcare & others. With this, there is also a surge in demand to engage with technology experts who can deliver solutions beyond software.
“For years Aspect has been a trusted custodian of IT investments for enterprises across globe. Our relationship with HCL is now vigoured with a larger solution portfolio to resell, where we aim to work with enterprises and help them deliver exceptional customer experiences through innovative Omni-channel and self-service solutions. Our complementing synergies will fulfill the complex requirements of any Contact Center, with Aspect delivering full-feature customer engagement solutions and HCL serving the integration needs,” commented Sanjay Gupta, Head Cloud Business- APAC & Middle East and MD-India & Middle East, Aspect.
Shilpi Puri, Senior Director- Strategic Alliance & Partners, APAC & ME, Aspect says, “Our Partners have helped sustain, enrich & grow our customer footprint across the region, through years of quality solutions & services. We look back at our partnership with HCL with a strong sense of pride & gratitude for the partnership we share & the business we grow together. We are not only pleased to strengthen our existing partnership in India but we are excited to take this partnership to other regions. HCL, with its strong global presence and technology solutions, will enable us to offer end-to-end solutions in the customer experience space, and we look forward to a long and successful partnership.”
Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and self-service. Through a full suite of on-prem, cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com/in. Follow Aspect on Twitter at @AspectIndia. Read our blogs at http://blogs.aspect.com.
About HCL Infosystems MEA
HCL Infosystems MEA is the next generation Global ICT Partner in the Middle East Asia region enabling growth, enhancing customer delight and delivering best practices in IT Services & System Integration. Our portfolio of IT Services and Solutions is backed by end-to-end capabilities and partnerships across the globe. We offer the whole gamut of technology enabled enterprise infrastructure management services, ranging from managed IT services and advanced security systems to more recent and collaborative digital and mobile technologies. With almost four decades of industry experience, extensive domain knowledge across all industries and business functions, we take pride in partnering with some of the top organizations across Middle East Asia. Please visit us at http://www.hclmea.com/ or follow us on Twitter at @HCLScribes