Recognised as a leader in Mobile and Telecom Services category
HCL Care, the consumer services business division of HCL Services (a wholly owned subsidiary of HCL Infosystems Ltd., India’s premier IT Services and Distribution Company) has won the “Best Retailer of the Year” Award in the mobile and telecom services category at the Asia Retail Congress, 2015 held recently in Mumbai. The award was presented by Mr. Prakash Mohapatra, Global Retail Industry Marketing Manager, Big Data & Analytics Category, IBM to Mr. P. Seshachalam, Head of Operations, HCL Care.
Asia Retail Congress (ARC) is the single most important global platform to promote world-class retail practices. It recognises best practices in the retail industry across various categories like Fashion, Consumer Durables, Mobile & Telecom services, Food, Travel & Hospitality, Health, Real Estate etc. The award for Telecom and Mobile services category was conferred upon Vodafone India for the past two years. Many leading players across the retail space like Godrej, Shoppers Stop, McDonalds, Park Avenue, Levis, Bata, Delsey etc. have been felicitated as winners across award categories at the Asia Retail Congress.
Speaking on the occasion, Sharad Talwar, Head – HCL Care said, “We are privileged to receive this esteemed recognition from Asia Retail Congress. It is a testament to our laser- focus on driving consistent service excellence in our work in this dynamic industry and establishing ourselves as a leader in this space. This recognition provides a great impetus to continue our journey to provide best-in-class services and create new benchmarks in after-sales and support for the retail industry.”
HCL Care has a network of over 300 service centres across 250 cities in India, and serves more than 3 million consumers in a year. HCL Care’s Touch facilities comprise of contact centre, walk-in centres, onsite support, supply-chain operations, reverse logistics and repair factory services. HCL Care also handles after sales value added services like product training/returns handling, dead-on-arrival refurbishment, product swaps, refunds management, fraud detection and customer satisfaction tracking.
About HCL Infosystems Ltd.
With (LTM) revenues of Rs. 6864 Crs, HCL Infosystems is India’s Premier Distribution and IT Services and Solutions Company. The Company has one of the largest sales & distribution networks in India and provides value added distribution for partners in Telecom, IT, Office Automation and Consumer Electronics products. The Company’s distribution business has an unparalleled network that reaches more than 100,000 retail outlets, over 800 Direct and Micro Distributors and over 12,400 Channel Partners across 15,000 towns and 664 districts in the country. The Company is also a leader in IT Services and Solutions with a comprehensive portfolio of Infrastructure Managed Services, Enterprise Application Services, System Integration Services, Office Automation Services, Managed Print Services, Life Cycle Services and After-Sales Support Services. HCL Learning, the Company’s learning solutions business, serves the entire spectrum of education and training requirements across schools colleges, individuals and enterprises and offers Digital Content & Learning Solutions.
For more information please visit us at www.hclinfosystems.in
HCL is a business enterprise with presence in the fields of Technology, Healthcare and Talentcare. Founded in 1976 as one of India’s original IT garage start-ups, the HCL enterprise currently comprises four companies in India – HCL Technologies, HCL Infosystems, HCL Healthcare and HCL Talentcare, with annual revenues of US$ 6.5 billion and over 100,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. HCL Healthcare, aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India. HCL Talentcare is focused on providing Professional Vocational Employability solutions through an innovative signature learning experience.
For further information, visit www.hcl.com