HCL TOUCH – a one-stop shop for multi-product and multi brand servicing and support, integrating the entire retail ecosystem
HCL Care, the consumer business unit of HCL Services Ltd., (a wholly owned subsidiary of HCL Infosystems) expanded its multi-brand multi-product service network to 300 centres under the brand name TOUCH. TOUCH service centres are a part of HCL Care’s Direct-to-Consumer (D2C) initiative which is a one-stop destination for a consumer’s after-sales servicing and support needs for various brands across mobility, IT and consumer electronics & home appliances.
HCL Care’s TOUCH service centers bring the entire ecosystem of retailers, e-commerce, Large and Small Format Retail under one roof to provide end-to-end support services for IT, Mobility and Consumer Electronics products. A wide array of products comprising of Mobile Phones, Smart Phones, Tablets, Laptop, Desktop, Printers, TV and lifestyle products are serviced under these multi-brand service centers. HCL Care is a preferred partner for leading brands across Mobility, IT and Consumer Durable categories.
Speaking on the occasion, Mr. Sharad Talwar, Head – HCL Care, HCL Services Ltd. said “We have a legacy in service excellence spanning over decades. The exponential rise in electronic gadgets makes it imperative for consumers to have a trusted after-sales service partner. Keeping this in mind we launched HCL TOUCH centers, with an aim to become the first organized player to offer a reliable, hassle-free service for multiple product & brands under one-roof. This landmark expansion of 300 walk-in centers will add immense value to our OEM partners and retailers.”
HCL’s TOUCH centers are best-suited to match the requirements that comprise of contact centre, walk-in centres, onsite support, supply-chain operations, reverse logistics and repair factory services. The TOUCH centres are present in key cities of Maharashtra, Gujarat, East UP, West Bengal, Karnataka, Rajasthan, Andhra Pradesh, Kerala, Punjab, Gujarat, Haryana, Delhi NCR, Bihar and Orissa. HCL Care also, handles after sales value added services like product trainings, product return handling, dead-on-arrival refurbishment, product swaps, refund handling, fraud detection, and customer satisfaction tracking.
About HCL Infosystems Ltd.
With revenues of Rs 7852 crore, HCL Infosystems is India’s Premier Distribution and IT Services and Solutions Company. The Company has one of the largest sales & distribution networks in India and provides value added distribution for partners in Telecom, IT, Office Automation and Consumer Electronics products. The Company’s distribution business has an unparalleled network that reaches more than 100,000 retail outlets, over 800 Direct and Micro Distributors and over 12,400 Channel Partners across 15,000 towns and 664 districts in the country. The Company is also a leader in IT Services and Solutions with a comprehensive portfolio of Infrastructure Managed Services, System Integration Services, Office Automation Services, Managed Print Services, Life Cycle Services and After-Sales Support Services. HCL Learning, the Company’s learning solutions business, serves the entire spectrum of education and training requirements across schools colleges, individuals and enterprises and offers Digital Content & Learning Solutions.
For more information please visit www.hclinfosystems.com
HCL is a business enterprise with presence in the fields of Technology and Healthcare. Founded in 1976 as one of India’s original IT garage start-ups, the HCL enterprise currently comprises three companies in India – HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality healthcare in India. For further information, visit www.hcl.com
For further information, visit www.hcl.in